At a glance

Are you passionate about pioneering Artificial Intelligence (AI) solutions that redefine customer experiences in the financial services industry? ABN AMRO’s AI team is seeking a pragmatic (Gen)AI Tech Lead to guide our efforts in leveraging AI across various domains in banking, including enhancing customer interaction within our contact center. As AI Tech Lead, you’ll drive innovation, collaborate closely with the project lead, and develop AI solutions that revolutionize the banking experience.

Your job

Lead the technical design and implementation of cutting-edge (Gen)AI solutions (e.g. to summarize and analyze customer conversations for our contact center), but also for various other domains in banking, ensuring seamless integration and maximum impact.
Collaborate with a team consisting of data scientists, software- and platform engineers, to implement AI solutions tailored to the address the unique challenges of our employees and customers.
Co-create AI use cases with the end-users, listening to their feedback and iteratively improve the application to deliver business value.
Fostering culture of innovation and collaboration with the AI team empowering members to thrive and deliver exceptional results by mentoring and coaching junior and mid-level colleagues nurturing their growth and development within the AI domain.

Working environment

Join the vibrant artificial intelligence team at Strategy & Innovation located in Amsterdam, where hybrid working opportunities are abound. Immerse yourself in a startup like atmosphere where every day presents new opportunities to create measurable impact for the bank. Embrace an open team culture that encourages initiative and provides daily coaching for junior team members.

Your profile

Proven track record in leading technical teams to deliver AI applications with a focus on transforming customer interactions (minimum 5 years).
Deep understanding of (Gen)AI technologies and their practical applications.
Strong background in developing applications end-to-end including architecture design, infrastructure as code, application development (most of our work done in python), with good CICD practices.
Excellent communicator with the ability to engage and collaborate effectively with technical and business stakeholders.
Preference for candidate with startup or entrepreneurial experience along with familiarity working in agile environments.
Ready to lead the charge in transforming customer interactions with AI? Apply now and be part of our dynamic team!

We are offering

The gross monthly salary displayed above is based on a 36-hour work week, including vacation pay and benefit budget.
The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
Personal development Budget of € 1,000 per year, which you can accumulate up to € 3,000.
Possibility to work from home (in consultation with your team and depending on your position).
An annual public transport pass with free public transportation throughout the Netherlands.
An excellent pension scheme.

Interested?

Please note: Instead of a traditional motivational letter, we ask you to write your responses to the following questions:

Tell us about an AI project that you are proud of, what your role was in that project and how you managed the team to achieve the desired result.
Describe how an ideal working week would look for you as GenAI Tech Lead at ABN AMRO. What activities would you be doing, also point out activities that you wouldn’t like to be doing.
Describe a project or situation that you found yourself in where you had to achieve something difficult and where you had to reach out beyond your normal responsibilities to achieve the desired result. Explain the role that you played in resolving this challenge.
Your responses will help us understand your experience and how you drive and lead projects to create recognizable impact for our customers and employees.

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.